02 — The trap
Your POS is a dumb cash register
You are trying to build an omnichannel brand, but the stack is a fragmented nightmare: a DTC platform for the site, a bolt-on POS that only talks to it, and separate systems for B2B and marketplaces.
Inventory blindness
Your website has no idea what each store holds, so reliable pickup-in-store is off the table.
Lost in-store sales
When an item is out of stock, the associate cannot see the warehouse or other stores, and the sale is gone.
A fragmented customer view
You cannot tell if your best in-store buyer also shops your marketplace or holds a B2B account.
A POS that only rings up sales
The register records the transaction and nothing else, cut off from the rest of the business.
04 — The agents at work
How the agents turn the register into part of the operation
Three of the eight agents handle fulfillment, customer identity, and store-level decisions across every location. Each one proposes, you approve, it executes.
You cannot offer reliable pickup, and you lose sales
The Inventory agent keeps one real-time ledger, so buy-online-pickup-in-store, ship-from-store, and endless aisle work natively: an associate can sell from the warehouse or another store and save a sale that would otherwise walk out.
You do not know who your customers are
The Customer agent builds one profile across channels, so when an in-store shopper shares their email, the associate sees their marketplace and B2B history and can treat a top customer like one.
You do not know which stores or products are working
The Growth agent reads every location and proposes the moves: a stock transfer from an overstocked store to one that just sold out, or where a showrooming pattern is costing you the sale.
05 — What you get
What you get as an omnichannel retailer
Unified POS
- Cloud-based app for tablet, PC, and Mac
- Works with scanners, printers, and cash drawers
- Accepts cards, gift cards, and mobile payments
- Returns and exchanges, online or in store
- Sales associate performance tracking
Native omnichannel workflows
- Buy online, pick up in store and curbside
- Buy online, return in store
- Ship-from-store
- Endless aisle
Unified commerce core
- Real-time inventory across POS, DTC, B2B, and marketplaces
- AI-powered 360-degree customer profiles
- Unified reporting across every channel
- Native B2B and marketplace modules
- Multi-store location and routing management
06 — Questions