1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website or use a web application. They are widely used across the internet to make websites work more efficiently and to provide information to website operators.
Cookies allow a website to recognize your device between visits, remember your preferences, and provide a more personalized experience. They can store a range of information, from authentication tokens to display preferences.
This Cookie Policy explains how Commerceflo, Inc. uses cookies and similar tracking technologies on our marketing website (commerceflo.ai) and within the Commerceflo platform application. For broader information about how we handle your data, please review our Privacy Policy.
2. How We Use Cookies
We use cookies across four categories, each serving a distinct purpose:
Essential Cookies
These cookies are strictly necessary for the Commerceflo platform to function. They cannot be disabled without breaking core platform functionality.
- Session authentication: Maintain your logged-in state so you don't need to re-enter credentials on every page.
- Security tokens (CSRF): Cross-Site Request Forgery protection tokens that prevent unauthorized actions from being performed on your behalf.
- Load balancing: Ensure your requests are routed to the correct server in our infrastructure for consistent performance.
- Session state: Temporarily store data within your active session (such as an in-progress product edit or checkout flow in the B2B portal).
Essential cookies are set by Commerceflo directly. They do not track your activity across other websites and cannot be switched off in our systems.
Functional Cookies
Functional cookies enable the platform to remember choices you make and provide enhanced, more personalized features. These cookies do not track your browsing activity across other websites.
- Language and locale preferences: Remember your preferred language, currency, and date format settings.
- Dashboard layout preferences: Save your customized dashboard configurations, column arrangements, and display settings.
- Recently viewed items: Track recently accessed products, orders, or reports within your current session to improve navigation.
- Notification dismissals: Remember which in-app notifications or banners you have already seen and dismissed.
Analytics Cookies
Analytics cookies help us understand how users interact with our platform and marketing website so we can improve performance, fix issues, and prioritize new features. Data collected via analytics cookies is aggregated and does not personally identify you.
- Page views and navigation patterns: Which pages are visited most frequently and how users move through the platform.
- Feature usage tracking: Which features are used, how often, and where users encounter friction.
- Error monitoring: Capturing JavaScript errors and performance issues so our engineering team can resolve them quickly.
- Session duration and engagement: How long users spend in the platform and which workflows they complete.
Analytics tools we use may include Google Analytics and similar analytics platforms. These providers may set their own cookies in accordance with their privacy policies.
Marketing Cookies
Marketing cookies are used only on our public marketing website (commerceflo.ai) — not within the Commerceflo platform application. They help us measure the effectiveness of our advertising and understand how visitors discover Commerceflo.
- Advertising effectiveness: Tracking whether visitors who clicked on a Commerceflo advertisement went on to sign up for an account.
- Referral tracking: Understanding which channels (organic search, paid ads, partner referrals) drive the most qualified traffic.
- Retargeting: Enabling our advertising platforms to show Commerceflo ads to users who have previously visited our website (if you have consented to this use).
Marketing tools we may use include Google Ads, LinkedIn Insight Tag, and similar advertising platforms. Each of these providers operates under their own privacy and cookie policies.
3. Third-Party Cookies
Some cookies on the Commerceflo platform and website are set by third-party service providers rather than by Commerceflo directly. These third parties include:
- Stripe: Our payment processor may set cookies necessary for secure payment form operation and fraud prevention during checkout and billing flows.
- Google Analytics: Web analytics service provided by Google LLC. Google may set cookies to track usage patterns on our marketing website. You can learn more at policies.google.com/privacy.
- Customer support widget: If we use a live chat or support tool (such as Intercom), it may set cookies to identify returning users and maintain support conversation history.
Commerceflo does not control the cookies set by third-party services. Each third-party provider is responsible for their own cookie practices and has their own privacy policies governing their use.
4. Managing Cookies
You have the right to accept, decline, or manage the cookies placed on your device. Note that disabling essential cookies will prevent the Commerceflo platform from functioning correctly and may prevent you from logging in.
Managing cookies via browser settings:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox:Settings → Privacy & Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
For comprehensive guidance on managing and deleting cookies across all browsers and devices, visit www.aboutcookies.org.
To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.
5. Cookie Duration
Cookies are stored for different lengths of time depending on their purpose:
- Session cookies: Temporary cookies that are deleted automatically when you close your browser. Used primarily for session state and CSRF protection.
- Authentication cookies: Persist for up to 30 days if you select "Remember me" at login, or until you log out manually. Without "Remember me," authentication cookies are session-based.
- Preference cookies: Persistent cookies that store your settings for up to 12 months, so your preferences are remembered across visits.
- Analytics cookies: Typically persistent for up to 2 years, allowing analytics platforms to recognize returning visitors and track usage trends over time.
- Marketing cookies: Duration varies by provider, typically between 30 and 90 days for conversion tracking and up to 12 months for retargeting.
6. Updates to This Policy
We may update this Cookie Policy from time to time as our use of cookies evolves or as applicable laws and regulations change. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.
We encourage you to review this policy periodically. For material changes that significantly affect how we use cookies, we will notify active platform users via email or an in-app notification.
7. Contact
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: privacy@commerceflo.ai
- Mail: Commerceflo, Inc., Attn: Privacy Team, 2261 Market Street, Suite 5965, San Francisco, CA 94114, United States